Terms of Service

1 Definitions

• "Tradexo" means the platform operated by the legal entity identified in the Operator Information page.
• "Platform" means the Tradexo web application, mobile application, and associated APIs.
• "User" means any business entity or individual acting in a business capacity who accesses the Platform under a valid invitation.
• "Supplier" means a User who lists products or services for export.
• "Buyer" means a User who submits trade inquiries or requests.
• "Match" means an introduction facilitated by the Platform between a Supplier and a Buyer.
• "Transaction" means any trade, purchase, contract, or arrangement entered into between a Supplier and a Buyer, whether or not facilitated through the Platform.
• "Subscription" means the paid access plan governing a User's use of the Platform.

2 Eligibility and account registration

The Platform is available to businesses and individuals acting in a commercial capacity only. By registering, you represent that:

• You are acting on behalf of a legally registered business entity, or as a sole proprietor engaged in lawful commercial activity;
• You have the authority to bind that entity to these Terms;
• You are not a consumer within the meaning of applicable consumer protection laws.

During the closed beta, access is limited to invited parties only. Tradexo reserves the right to revoke access at any time during the beta period without cause.

3 Nature of the service

Specifically, Tradexo:

• Does not purchase, sell, resell, or hold title to any goods or services;
• Does not act as agent, broker, or representative of either party;
• Does not guarantee the quality, legality, safety, or fitness of any goods or services listed;
• Does not guarantee that a Match will result in a Transaction;
• Does not handle payments, escrow, or financial settlement between parties.

All negotiations, contracts, payments, logistics, customs clearance, and dispute resolution related to a Transaction are the sole responsibility of the parties involved.

4 Subscription and fees

Access to the Platform is provided on a flat-rate subscription basis. No commission, success fee, or transaction-based charge is levied by Tradexo in connection with any Transaction. Detailed payment, refund, and points rules are governed by the Payment & Points Terms, which form part of this agreement.

• Subscription fees are billed in advance on a monthly or annual cycle as selected at sign-up.
• Fees are non-refundable except as required by applicable law.
• Tradexo reserves the right to change subscription fees upon 30 days' written notice. Continued use after the notice period constitutes acceptance of the new fees.
• Beta period: Access during the closed beta may be provided free of charge or at a reduced rate. Beta pricing does not create an obligation on Tradexo to maintain such pricing after general release.

5 User obligations and prohibited conduct

Users must:

• Provide accurate, current, and complete information about themselves and their business;
• Comply with all applicable export control, customs, and trade regulations in their jurisdiction;
• Not engage in fraudulent, deceptive, or misleading activity toward other Users or Tradexo;
• Not list goods or services that are illegal under the laws of Japan, the User's jurisdiction, or the intended destination country;
• Not use the Platform to circumvent applicable sanctions regimes;
• Not scrape, reverse-engineer, or attempt to extract data from the Platform in bulk;
• Not use the Platform to contact Users for purposes unrelated to legitimate trade.

For a full list of prohibited and restricted goods categories, see the Prohibited & Restricted Items Policy. Tradexo reserves the right to remove listings, suspend, or terminate accounts that violate these obligations.

6 Content and intellectual property

User content: By submitting content (product listings, images, descriptions, messages) to the Platform, you grant Tradexo a non-exclusive, worldwide, royalty-free licence to display and distribute such content solely for the purpose of operating the Platform. You retain ownership of your content.

Platform IP: All software, design, trademarks, and content created by Tradexo remain the exclusive property of Tradexo / izmotech. No licence to Platform IP is granted except as expressly stated herein.

Accuracy: You are solely responsible for the accuracy and legality of content you submit.

7 Privacy and data

Personal data collected in connection with your use of the Platform is processed in accordance with Tradexo's Privacy Policy. By using the Platform, you consent to such processing.

The Platform may transfer personal data across international borders. Where required, appropriate safeguards (such as standard contractual clauses) will be applied.

B2B communications: Contact information shared through the matching process is provided for the sole purpose of conducting business discussions related to trade inquiries. Re-use for marketing or other purposes without consent is prohibited.

8 Disclaimers and limitation of liability

To the fullest extent permitted by applicable law:

• Tradexo makes no warranty that the Platform will be uninterrupted, error-free, or secure;
• Tradexo does not verify, endorse, or warrant the accuracy, completeness, or legality of any product listings, company profiles, trade inquiries, or other content submitted by Users. Users access and rely on such content entirely at their own risk;
• Tradexo is not liable for the conduct of any User, or for the outcome of any Transaction;
• Tradexo is not responsible for the acts or omissions of any third-party service providers introduced through the Platform, including logistics operators, customs brokers, and freight forwarders. Any engagement with such providers is solely between the User and that provider;
• Tradexo's total aggregate liability to any User shall not exceed the amount paid by that User in subscription fees in the three (3) months preceding the claim;
• Tradexo shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profit, loss of data, or loss of business opportunity.

Nothing in these Terms excludes liability that cannot be excluded under applicable mandatory law.

9 Indemnification

You agree to indemnify, defend, and hold harmless Tradexo and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of the Platform;
• Your breach of these Terms;
• Any Transaction you enter into with another User;
• Any violation of applicable law or third-party rights.

10 Term, suspension and termination

These Terms apply from the date of account registration and continue until terminated.

• By the User: You may terminate your account at any time via account settings. No refund of prepaid subscription fees will be provided.
• By Tradexo: Tradexo may suspend or terminate your account immediately for breach of these Terms, for non-payment, or for any conduct that Tradexo reasonably believes poses a risk to other Users or the Platform.
• Beta: During the closed beta, Tradexo may terminate access at any time without cause and without liability.

Sections 6 (IP), 8 (Liability), 9 (Indemnification), and 11 (Governing law) survive termination.

11 Governing law and dispute resolution

These Terms are governed by the laws of Japan, without regard to conflict of law principles.

Any dispute arising from these Terms or your use of the Platform shall first be subject to good-faith negotiation between the parties. If not resolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the Tokyo District Court.

12 General provisions

• Entire agreement: These Terms, together with the Privacy Policy and the Payment & Points Terms, constitute the entire agreement between you and Tradexo with respect to the Platform.
• Amendments: Tradexo may update these Terms at any time. Material changes will be notified by email or in-Platform notice at least 14 days in advance.
• Language: These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.
• Severability: If any provision is held unenforceable, the remaining provisions remain in full force.
• Waiver: Failure to enforce any provision is not a waiver of Tradexo's right to enforce it in the future.
• Assignment: You may not assign these Terms without Tradexo's written consent. Tradexo may assign these Terms in connection with a merger or acquisition.
• Contact: support@trade-xo.com · izmotech, Yamato-Koriyama City, Nara, Japan